Refund policy

At VELASTARA, customer satisfaction is at the heart of what we do. We take great care in crafting and delivering high-quality jewelry, and we hope you love your purchase. However, we understand that sometimes an exchange may be necessary.

No Refunds – Exchange Only

Please note that we do not offer refunds on any purchases. However, we are happy to offer exchanges under the following conditions:

Exchange Eligibility

The item must be unused, unworn, and in its original packaging.

Exchange requests must be made within 3 days of receiving your order.

Only items that are damaged upon delivery or have a size/variant issue are eligible for exchange.

Proof of purchase and images of the item (in case of damage) must be provided.

Non-Exchangeable Items

Personalized or custom-made items.

Items that show signs of wear or damage not caused during transit.

How to Request an Exchange

To request an exchange, please contact us at velastarajewels@gmail.com with your order number and reason for exchange. Our customer service team will guide you through the process.

We appreciate your understanding and support of our exchange-only policy. At VELASTARA, we are committed to ensuring that you are completely satisfied with every piece you own.

For any further assistance, feel free to reach out to us.